Worldwide Service Network - Local Responsiveness
 Preventive Maintenance
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Service Training Seminars
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On-site Technical Support
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Let our experienced field service technicians provide the routine care and maintenance your hot melt operation requires. Saving you money in the long run, our scheduled services can reduce downtime, increase productivity and prevent costly repairs and rebuilds.
• Bimonthly, Monthly, Quarterly, Semi-Annual and Annual Schedules
• Save 20% on Scheduled Labor Rates
• Discounts on Any Additional Rescheduled Hours
• Save 5% on All Parts @ Time of Service
• Comprehensive 30-Point Inspection
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Need to get your team up to speed on basic hot melt equipment operation and safety? Sign up today for a complete Service Training Seminar where your group will receive detailed instruction from our certified technicians, who have an average field experience of over 20 years. Seminars can be scheduled on location or at one of our regional headquarters.
• Customized Training Available for Specific Applications
• Semi-Annual and Annual Schedules Available
• Standard 6-Hour Training Sessions
• Preventive Maintenance Training
• Hot Melt Theory & Safety
• Adhesive Training
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When you need a skilled technician on site, a certified ITW Dynatec team member is never more than a phone call away. Most technicians arrive within 24 hours, sooner for emergency visits, with a fully-stocked service vehicle ready to solve any problem that you have, large or small.
• 800.966.6358 on Business Days 8 am to 5 pm (CT)
• 24-Hour Emergency Response Message System
• Troubleshooting & Corrective Adjustments
• Repair/Replace Parts
• Equipment Audits
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In-House Service and Support
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Online Service & Support
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Factory Rebuild Program
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In-House Service & SupportToll-free access to our experienced Technical Support and Customer Service teams are available at no charge on business days from 8 am to 5 pm (CT). Our Technical Support technicians can assist you with troubleshooting and equipment inquiries while our Customer Service staff is here to answer questions regarding orders, parts, pricing and availability.
• 800.538.9540 for Customer Service
• 800.654.6711 for Technical Support
• Technical Support is Also Available 24/7 Through an Emergency Response Message System at 800.654.6711
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The ITW Dynatec website contains a wealth of support tools and information to serve our customers around the clock. From our live chat feature to FAQ’s and helpful tips, you’ll find everything you need and more at itwdynatec.com.
• Live Chat with Technical Support
(Business Days 8 am to 5 pm CT)
• Contact an Industry Specialist
• Warranty Information
• Full Service Manuals
• Email at support@itwdynatec.com
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When your hot melt equipment has seen better days, consider a Factory Rebuild if a new unit is not an option. ITW Dynatec’s rebuild program is designed to save our valued customers money while keeping their equipment up-to-date and running smoothly. All rebuilds are performed in-house by our qualified factory service technicians and include all new, genuine ITW Dynatec parts.
• Time and Price Quoted Prior to Equipment Return
• Equipment Upgraded with Latest Design Improvements
(Quoted upon Request)
• Disassembly Includes Thorough Inspection, Flushing & Cleaning
• Diagnostic Testing to Ensure Conformance upon Completion
|
For a more detailed description of ITW Dynatec's service and support capabilities, please download our Service and Support Brochure.
 |
Worldwide Service Network - Local Responsiveness
Preventive Maintenance
|
Service Training Seminars
|
On-site Technical Support
|
|
Let our experienced field service technicians provide the routine care and maintenance your hot melt operation requires. Saving you money in the long run, our scheduled services can reduce downtime, increase productivity and prevent costly repairs and rebuilds.
• Bimonthly, Monthly, Quarterly, Semi-Annual and Annual Schedules
• Save 20% on Scheduled Labor Rates
• Discounts on Any Additional Rescheduled Hours
• Save 5% on All Parts @ Time of Service
• Comprehensive 30-Point Inspection
|
Need to get your team up to speed on basic hot melt equipment operation and safety? Sign up today for a complete Service Training Seminar where your group will receive detailed instruction from our certified technicians, who have an average field experience of over 20 years. Seminars can be scheduled on location or at one of our regional headquarters.
• Customized Training Available for Specific Applications
• Semi-Annual and Annual Schedules Available
• Standard 6-Hour Training Sessions
• Preventive Maintenance Training
• Hot Melt Theory & Safety
• Adhesive Training
|
When you need a skilled technician on site, a certified ITW Dynatec team member is never more than a phone call away. Most technicians arrive within 24 hours, sooner for emergency visits, with a fully-stocked service vehicle ready to solve any problem that you have, large or small.
• 800.966.6358 on Business Days 8 am to 5 pm (CT)
• 24-Hour Emergency Response Message System
• Troubleshooting & Corrective Adjustments
• Repair/Replace Parts
• Equipment Audits
|
In-House Service and Support
|
Online Service & Support
|
Factory Rebuild Program
|
|
In-House Service & SupportToll-free access to our experienced Technical Support and Customer Service teams are available at no charge on business days from 8 am to 5 pm (CT). Our Technical Support technicians can assist you with troubleshooting and equipment inquiries while our Customer Service staff is here to answer questions regarding orders, parts, pricing and availability.
• 800.538.9540 for Customer Service
• 800.654.6711 for Technical Support
• Technical Support is Also Available 24/7 Through an Emergency Response Message System at 800.654.6711
|
The ITW Dynatec website contains a wealth of support tools and information to serve our customers around the clock. From our live chat feature to FAQ’s and helpful tips, you’ll find everything you need and more at itwdynatec.com.
• Live Chat with Technical Support
(Business Days 8 am to 5 pm CT)
• Contact an Industry Specialist
• Warranty Information
• Full Service Manuals
• Email at support@itwdynatec.com
|
When your hot melt equipment has seen better days, consider a Factory Rebuild if a new unit is not an option. ITW Dynatec’s rebuild program is designed to save our valued customers money while keeping their equipment up-to-date and running smoothly. All rebuilds are performed in-house by our qualified factory service technicians and include all new, genuine ITW Dynatec parts.
• Time and Price Quoted Prior to Equipment Return
• Equipment Upgraded with Latest Design Improvements
(Quoted upon Request)
• Disassembly Includes Thorough Inspection, Flushing & Cleaning
• Diagnostic Testing to Ensure Conformance upon Completion
|
For a more detailed description of ITW Dynatec's service and support capabilities, please download our Service and Support Brochure.
|
| Hot Melt Parts |
Training Demo |
Maintenance Tips |
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Need replacement parts for your ITW Dynatec machines? How about for the non-Dynatec hot melt equipment you have? Check out the Hot Melt Parts section to find the part you're looking for, no matter who made the equipment. Learn More
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Whether you want to test your materials using Dynatec equipment or you want us to come to you for product demonstrations, we have you covered. Knowing how ITW Dynatec can work for you up front can help you make a better buying decision for your company. Learn More |
Keep your ITW Dynatec or ITW Challenger equipment running more efficient for longer. Simple preventative maintenance goes a long way towards keeping your line up and running. Learn More
|
| PowerFlex™ Lease |
Quick Exchange Program |
Reconditioned Equipment |
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The PowerFlex™ program gives you complete control in choices for implementing new hot melt equipment. In many cases, you can replace current equipment with no capital outlay for less monthly expense than you spend on maintaining your current equipment. Let us show you how. Learn More
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With the Quick Exchange program from ITW Dynatec there is no need to surf the net looking for used hot melt equipment for sale. Call us today at 800-538-9540 and we'll send you a refurbished QX part at a savings of up to 40% and we'll give you 30 days to return the old worn out part. Learn More
|
Don't replace that used hot melt equipment, rebuild it with the ITW Dynatec Factory Rebuild Program. Now you can upgrade that old equipment right at the factory by factory service technicians and get the latest design improvements at a fraction of the cost of buying new equipment. Learn More
|
| Hot Melt Parts |
Training Demo |
Maintenance Tips |
|
Need replacement parts for your ITW Dynatec machines? How about for the non-Dynatec hot melt equipment you have? Check out the Hot Melt Parts section to find the part you're looking for, no matter who made the equipment. Learn More
|
Whether you want to test your materials using Dynatec equipment or you want us to come to you for product demonstrations, we have you covered. Knowing how ITW Dynatec can work for you up front can help you make a better buying decision for your company. Learn More |
Keep your ITW Dynatec or ITW Challenger equipment running more efficient for longer. Simple preventative maintenance goes a long way towards keeping your line up and running. Learn More
|
| PowerFlex™ Lease |
Quick Exchange Program |
Reconditioned Equipment |
|
The PowerFlex™ program gives you complete control in choices for implementing new hot melt equipment. In many cases, you can replace current equipment with no capital outlay for less monthly expense than you spend on maintaining your current equipment. Let us show you how. Learn More
|
With the Quick Exchange program from ITW Dynatec there is no need to surf the net looking for used hot melt equipment for sale. Call us today at 800-538-9540 and we'll send you a refurbished QX part at a savings of up to 40% and we'll give you 30 days to return the old worn out part. Learn More
|
Don't replace that used hot melt equipment, rebuild it with the ITW Dynatec Factory Rebuild Program. Now you can upgrade that old equipment right at the factory by factory service technicians and get the latest design improvements at a fraction of the cost of buying new equipment. Learn More
|
|
Downloads Page
Have a lost or damaged product manual? Download a digital one! Go to Downloads
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RA Request Form
We take what we do seriously. All our products are made to the same standards of quality, efficiency, and value that we expect of the equipment we use in our own facilities. If you have Dynatec equipment that has failed or malfunctioned, complete the RA Request Form and a service technician will contact you as soon as possible to not only help get your equipment up and running again, but to provide help on how to avoid malfunctions in the future.
Go to Form
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Warranty Information
Have a question about ITW Dynatec's equipment and parts warranties? Find what you're looking for in the Warranty Information section. Learn more |
Contact Form
Haven't found what you're looking for? Have comments or questions on the site? Fill out the General Contact Form to let us know how we can better serve you. If you're looking to find information about a specific product or industry, you should the Contact an Industry Specialist Form. All questions and comments regarding your experience on ITWDynatec.com are very important to helping us make the premier online hot melt experience for you.
Go to Form
|
|
Downloads Page
Have a lost or damaged product manual? Download a digital one! Go to Downloads
|
RA Request Form
We take what we do seriously. All our products are made to the same standards of quality, efficiency, and value that we expect of the equipment we use in our own facilities. If you have Dynatec equipment that has failed or malfunctioned, complete the RA Request Form and a service technician will contact you as soon as possible to not only help get your equipment up and running again, but to provide help on how to avoid malfunctions in the future.
Go to Form
|
Warranty Information
Have a question about ITW Dynatec's equipment and parts warranties? Find what you're looking for in the Warranty Information section. Learn more |
Contact Form
Haven't found what you're looking for? Have comments or questions on the site? Fill out the General Contact Form to let us know how we can better serve you. If you're looking to find information about a specific product or industry, you should the Contact an Industry Specialist Form. All questions and comments regarding your experience on ITWDynatec.com are very important to helping us make the premier online hot melt experience for you.
Go to Form
|
|